General inquiries

For product questions, account assistance, billing, or partnerships, our general team is ready to assist. You can reach us at the central support channel, and we will route your message to the appropriate specialist promptly.

• Email: [email protected]
• Hours of operation: Monday–Friday, 9:00–18:00 UTC
• Response time: typically 1–2 business days for standard inquiries. Urgent matters will be prioritized on request.

Prefer to initiate contact directly from this page? Use the Developer Submissions form if you are submitting technical material, or proceed with the General Inquiry form below after choosing the appropriate category.

Developer submissions

We welcome proposals from developers, startups, and technology partners seeking integration with Ajifi. To ensure a swift and accurate review, please provide comprehensive information using the form below. Submissions are reviewed by our Developer Relations team and directed to the relevant product track.

Alternative route: you may also email [email protected] with the subject line “Developer Submission” to ensure rapid routing to the Developer Relations team.

Response times

Ajifi maintains transparent turnaround expectations. Times below reflect standard operating conditions and may adjust during peak periods or holidays.

• General inquiries: initial acknowledgment and guidance typically within 1–2 business days.
• Escalated inquiries (legal, finance, enterprise partnerships): up to 3–5 business days, with a defined timeline provided upon escalation.
• Developer submissions: initial acknowledgment within 3–5 business days; full review commonly completed within 5–10 business days, depending on submission complexity.

For urgent matters, please indicate urgency in the subject line or submission notes. We prioritize accordingly and respond as quickly as possible.